I've spent about three months poking at live chat and I still don't have a clean answer.
Most of what's written about live chat is either two years out of date or quietly sponsored.
Concretely, for live chat, these are my criteria:
- Whether the free tier on live chat is genuinely usable or just a demo
- Whether topics is worth prioritising over everything else in live chat
- How much of the live chat profile pool is dormant or fake
Will report back with what I find on live chat if people are interested.